I feel very deceived by this since all I wanted was an update to my internet plan, but somehow got this flexbox item/service thrown in without clear (in writing/document) details on what liabilities it entails. However, all my research online is pointing to the fact that it is NOT FREE to keep, but rather free to use, and it will need to be returned if you cancel/change service in the future.ĭoes anyone with knowledge on this confirm whether it's actually free to keep or only free to use? I don't want to deal with the hassle of having to keep this somewhere and having to return it in the future. They confirmed with me that the Flex box is FREE to keep after the 12 months period is over (only need to be returned if I cancel within the 12 months contract period).

From X1s all in entertainment experience to Flexs streaming and On Demand content, we have a range of options that make it easy for you to access the content you want, when you want it. Xfinity X1 and Xfinity Flex provide a one-stop shop for the best content, all just a voice command away. I discussed this with the representative to make sure I don't have to deal with this after the 12 months contract period is over. Learn More About Our Free Xfinity X1 and Flex Apps. I recently updated my internet plan and somehow got the flex box shipped to me. Hi, I am getting conflicting information on this.

Xfinity flex plex